Customers who are not 100% delighted with their items MUST notify Crystal Pig within 24hrs of receipt of the goods and should return the goods unworn within 2 working days.
Failure to do so will invalidate any refund. Items must be sent back within their original packaging and at the owner’s expense. It is strongly advisable that items are sent back using a reliable tracking service such as Special Delivery.
Items which are returned using other methods such as Proof of Postage or Recorded Delivery will not be covered by the Royal Mail compensation scheme and are not covered if lost or stolen.
All items sent through the Royal Mail system remain the property of the customer until received by Crystal Pig.
Upon receipt of the returned goods, Crystal Pig reserves the right to inspect them before issuing a refund. Items which have been worn will not be refunded. Items returned outside the return period will not be refunded but will be exchanged.
For Health and Hygiene reasons we cannot take earrings back if the order is not suitable. Bespoke items are exempt from refunds and are protected under Distance Selling regulations.